Our Policy

These Terms govern the purchase and sale of products and services from and by Roy's Home through the Services.

4.1 Pricing and Availability

All prices are shown in U.S. dollars, and taxes, shipping and handling charges are additional. All products and services are subject to availability, and we reserve the right to impose quantity limits on any order, cancel all or any part of an order, and discontinue products and services without notice, even if you have already placed your order. All prices are subject to change without prior notice.

4.2 Payment and Billing Information

By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, we will notify you and your order may be suspended or cancelled if you do not resolve the issue promptly. In the event that you want to change or update payment information associated with your online Roy's Home account, you can do so at any time by logging into your account and editing your payment information. You acknowledge that the amount billed may vary due to promotional offers, changes to your order or changes in applicable taxes or other charges, and you authorize us (or our third-party payment processor) to charge your payment method for the corresponding amount.

4.3 Cancelling an Order

You may cancel your order as long as your request is made within forty-eight (48) hours of completing your purchase, provided that you have not yet received a shipment confirmation from us. In the event your order has already shipped, you may initiate a return in accordance with Section 4.11. To cancel an order, please visit the “Orders” section of your account or Email us at sales@roys-home.com.

4.4 Stored Value

We may offer the opportunity to purchase virtual products, such as Gift Registry funds, Roy's Home E-Gift Cards, and other Roy's Home offerings that enable you to purchase stored value (collectively, “Stored Value”). Please refer to our Stored Value Terms and Conditions for additional terms and conditions that apply to the purchase and use of Stored Value.

4.5 Taxes

We are required to collect applicable sales or use tax on products shipped to states where we have a physical presence. In some states where we have a physical presence, we are also required to collect sales or use tax on certain services. We are not required to collect and do not collect sales or use tax on products shipped to states where we do not have physical presence. You may owe use tax on products shipped to states where we do not collect sales or use tax. Please consult your state and local taxing authorities to determine any use tax obligations. If we are required to collect sales or use tax, you agree that the amount of tax shown at checkout may be adjusted to ref lect the actual sales or use tax applicable to your purchase. Several factors may cause adjustments to the sales or use tax, such as variances between processor programs and changes in tax rates.

4.6 Errors

We attempt to be as accurate as possible and to eliminate errors; however, we do not warrant that all product and service descriptions, photographs, pricing and other information are accurate, complete, reliable, current or error-free. In the event of an error, whether on the Services, at a physical retail location, in an order confirmation or in processing an order or delivering a product or service, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund.

4.7 Shipping and Handling

We do not currently ship products to all locations, so please visit our Shipping & Delivery page for more information about where we ship products.

You agree to pay any shipping and handling charges presented to you at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. When you purchase a product from us, any shipping times we provide are estimates only and actual delivery dates may vary. In addition, some products are delivered by our white-glove and/or entryway services and require an appointment with you for in-home delivery.

Title to, and the risk of loss for, all products pass to you upon delivery to you. For more information about our shipping policies, please visit our Shipping & Delivery page.

4.8 White-Glove Service

Some products that are oversize, heavy, fragile or one of a kind are delivered by our white-glove service to ensure that they arrive safely. White-glove products cannot be shipped by any other delivery method because of their weight, their size and/or the special care and handling they require. White-glove deliveries are made Monday through Friday, 8 a.m. to 5 p.m. Weekend delivery is not available.

As part of our white-glove service, we will bring the product(s) into your home, perform light assembly (e.g., attaching the legs to a table and inserting hardware) and dispose of the packaging materials. Our white-glove service is unable to provide more-involved types of assembly and construction, and we cannot move existing furniture or make any modifications to your home. Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and return shipping charges and a restocking fee will be deducted from the amount of your refund. In addition, the original shipping charges will not be refunded.

Please contact us at sales@roys-home.com if there could be any delivery challenges at your home, such as multiple f lights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.

For more information about our white-glove service, please see our Shipping & Deliverypage.

4.9 Entryway Service

Our entryway service is an alternative to our white-glove service and may be available for certain oversize, heavy, fragile or one of a kind products. Entryway deliveries are made Monday through Friday, 8 a.m. to 5 p.m. Weekend delivery is not available. Note that our entryway service is less expensive than our white-glove service, but it does not include bringing the product(s) into your home, performing light assembly or disposing of packaging materials. For more information about our entryway service, please see our Shipping & Delivery page.

4.10 Damaged or Missing Products

Upon receipt of your order, please inspect your package. If you receive a damaged product, Roy's Home will replace the product or issue a refund (including shipping charges) at no cost to you. Simply fill out this form to let us know what happened.

In the event that you observe significant damage to the product’s outer packaging, please reject the shipment and have the carrier return it. If there is minor damage to the packaging, please indicate this when you sign for the shipment.

Please note that some products are shipped directly from the manufacturer, and others are shipped to our warehouse first for repackaging. As a result, your purchases may arrive in multiple shipments. Please visit the “Orders” section of your online Roy's Home account to track the status of your orders. If all of your shipments have been delivered and you are still missing products, please Contact Us immediately.

4.11 Returns and Refunds

We accept returns and issue refunds for certain products that are returned to us in an unused and re-saleable condition within 30 days of receipt.Return instructions will be sent with products,

For any supporting for your return and refund, call by 203 747 9767 or email to: Sales@roys-home.com